Yewdale is pleased to introduce a new delivery tracking service for our very own Elite deliveries
The new service forms part of our commitment to deliver an exceptional customer experience and gives customers real-time visibility of their order once the Elite delivery driver leaves our factory in Essex.
When placing orders online, by phone, fax or email, customers will have the opportunity to provide a specific mobile phone number and/or email address for receiving delivery notifications. Messages include an ‘out for delivery’ email and SMS, as well as live tracking and real-time updates via a link so customers can easily see the location of their order. Route changes or delays will also be highlighted on the tracking link so customers are always kept up to date with their delivery. Proof of delivery with an electronic signature and photo, if a consignment is left somewhere safe, is also provided for added peace of mind.
Garth, Operations Director is really pleased with how well the new service is working. “We trialled the tracking service for a couple of weeks and the feedback we received from customers and our Elite drivers has been really positive,” he said. “We’re now rolling out the new service to all our Elite deliveries which will benefit our customers enormously, as they will be able to manage their time more effectively and efficiently knowing exactly when they can expect their delivery”.
The new tracking service is available now for Elite deliveries only. Yewdale’s elite delivery service currently predominately covers the East of England but will travel as far as Reading, Swindon, Bristol, Gloucester, Oxford, Birmingham, Coventry, Northampton and Milton Keynes.
Remember to provide a mobile number or email address for notifications when placing your order. Update your details here.