At Yewdale, we refuse to sit back and watch as others move ahead. Instead, we prefer to ensure we’re always doing things better than the rest. Yet there’s one category that we never have to compete in: pricing. What Yewdale offers is unrivalled, industry-leading added value to our clients, across our entire service offering.

We understand that price is an important factor when choosing a supplier. But we also know that it’s not the only factor that defines a successful partnership. We’re open about the fact that we’re not always going to be the lowest upfront cost option on the market, and that’s something we’re comfortable with. What matters most to us is providing real value. That’s value that extends beyond just the numbers on a quote sheet and is reflected in the service, reliability, and expertise we bring to every partnership.

Our team believes in transparency and honesty. That’s why we want to take a moment to explain the reasons behind our focus being on delivering quality and exceptional service. We want manufacturers and installers to understand who we are, how we work, and why our one-of-a-kind approach creates lasting value for those who choose to work with us.

Putting customers first

One of the core values of Yewdale is our commitment to taking a customer-centric approach. We’re not just about making a sale; we’re about building relationships that last. For us, a big part of that means providing fast, reliable support, right when you need it most. Our team answers calls 50% faster than the industry average – an effort that might seem small, but is crucial in ensuring our customers feel heard and valued, no matter how urgent their query. And if you need a quote or a response to a query, we’ll never keep you waiting. 99% of enquiries are responded to on the day they’re received.

But our dedication doesn’t stop there. Whether you need technical support, product advice, or financial clarification, we route your questions directly to the appropriate department, ensuring you’re always speaking to the right expert at the right time. Our internal processes may not be the cheapest to implement, but they’re carefully designed and planned to maximise efficiency and customer experience. 

Dedicated deliveries

When it comes to delivery, we don’t just offer a one-size-fits-all solution like most others. At Yewdale, we recognise that each customer has unique needs, and we understand that timing and precision matter – especially when it comes to the delivery of commercial blinds. That’s why we offer a flexible, low-cost delivery service, tailored specifically to you. Whether you need a time-specific drop-off or delivery to a particular location, Yewdale’s delivery service provides great value, avoiding unnecessary delays which can result in unexpected costs.

Unlike many companies that rely on third-party couriers, we use our own team of drivers to transport and deliver products. This allows us to minimise the risk of damage and ensure your order arrives in pristine condition. And if there does happen to be an issue, we don’t leave you waiting for weeks to resolve it. We offer next-day remakes in the rare event that something is damaged. We also take back and recycle rubbish.

The Yewdale promise

We understand that reliability is crucial for our customers, especially those working in fast-paced environments where delays or product issues can have significant consequences. And our commitment to quality extends to every aspect of our service, including our delivery, with Yewdale consistently boasting a 97% damage-free, on-time delivery rate. Our track record speaks for itself, and we take great pride in the fact that we deliver not just quality products, but also peace of mind.

For us, high-quality materials are a baseline, but it’s the mix of service, fast responses, and exceptional reliability that makes the difference. When you choose Yewdale, you’re choosing a partner you can trust – not just for products, but for support through the process. This isn’t something you get with the cheapest options; it’s the result of years of dedication.

Expertise and experience

One thing that truly sets Yewdale apart is the deep expertise that runs through every part of our business. Many of our team members have been here for over 20 years, and this longevity has allowed us to build knowledge that directly benefits customers. Our employees often transition between departments, gaining a holistic understanding of the company and the products we offer. This internal mobility ensures everyone at Yewdale is well-equipped to provide the best possible service, no matter what. 

We are deeply committed to fostering growth within our team, and in creating a workforce that’s motivated, passionate, and dedicated to delivering the best possible experience for customers. It’s this commitment to excellence and internal growth that allows us to continually offer superior service and compete on vital elements other than price. 

Our commitment to you

At the end of the day, the real value of working with Yewdale lies in the trust we build with our customers. We’re transparent about our pricing because we want you to make an informed decision.

If you need more insight into the Yewdale experience, we encourage you to take a look at our Trustpilot reviews. The feedback we receive from our customers speaks volumes about the real value we bring to every project. We’re not just about products – we’re about people, service, and ensuring that every interaction with Yewdale leaves you feeling confident, knowledgeable, and satisfied.

Choosing Yewdale means choosing a partner who values your time, your needs, and your business. We may not be the cheapest, but we believe that when you look at the full picture – quality, service, expertise, and reliability – the value that our team is able to provide speaks for itself.