Trevor’s our IT & Process Manager, and we’ve been lucky enough to have him as part of the Yewdale family for over 14 years. As soon as you meet Trevor, you realise he’s the sort of person who loves getting to the bottom of how things work. And that’s exactly what makes him so good at keeping Yewdale’s wheels turning, day in, day out.

Over the years, Trevor’s role has grown alongside the business. He works across every team and department, digging elbow-deep into our systems and processes. While his job title might sound technical, the reality is much more hands-on. He makes sure the way we work actually makes sense, and that the systems behind it support the people who use them.

Making smarter systems

Trevor’s main responsibility is looking after our ERP system. He maintains the inner workings, constantly tweaking how it operates while finding clever ways to innovate. His efforts help to reduce manual effort, and take pressure off the people using the system so they can focus on helping customers.

Trevor’s attention to detail means he’s particularly good at spotting opportunities where small changes can make a big difference. Even when orders are complex and can’t be fully automated, there are often parts of the process that can be simplified, streamlined, or supported better by the system. That kind of out-of-the-box thinking means that, even when manual input is needed, the job is still easier, clearer, and less prone to error.

It’s this attention to detail that’s opened up doors for Trevor to shift into product certifications. He manages testing and compliance processes so customers can specify Yewdale products with complete confidence.

As a customer, most of this work isn’t obvious. But when your experience with us feels smooth and stress-free, that’s no accident. 

It’s all because of the foundations he’s put in place that ensure orders move through smoothly, details are handled properly, and complexity is managed without becoming a pain point. What you experience is a process that feels straightforward, even when what’s happening behind the scenes isn’t.

Shaping improvements

Trevor’s work across every Yewdale department means he’s in a prime position to document best-practice processes. This isn’t about telling people how they should work; it’s about understanding how they do work, then capturing the best version of that so it can be shared consistently.

He works closely with everyone on the team, listening to what works well and where things could be improved. And because Trevor’s been with Yewdale for so long, he brings a lot of practical knowledge into those conversations. He knows why things are done the way they are, where improvements can be made, and how changes will affect the wider business.

Clear processes mean fewer mistakes, less back-and-forth and greater consistency – all of which contribute to a smoother customer experience.

Supporting people

One thing we’re particularly proud of here at Yewdale is that we’ve always operated with flexibility and valued progression. We strive to empower our team to shape their own roles as the company grows, and Trevor is no exception. Over time, his commitment to supporting systems and processes naturally evolved into supporting people, too, and today he’s the first point of contact for IT issues across the business.

If a screen goes fuzzy, a computer won’t log in, a phone refuses to charge, or someone just needs a bit of help, Trevor’s the one people turn to. That’s because he understands the systems, knows how people use them, and is happy to lend a helping hand.

This is a big part of Yewdale’s culture. Rather than rigid boundaries, we focus on supporting people properly so they can do what they love.

After more than 14 years at Yewdale, Trevor has built up a deep understanding of the business and how everything fits together. His role continues to evolve, shaped by experience, curiosity, and a real interest in how things work. We’re thrilled to have him on the team, and we’re always excited to see what improvements he thinks up next.