Thank you for your continued loyalty, patience and support over the last couple of months in what we can only describe as an incredibly challenging time for all of us.
Now that the Covid-19 lockdown restrictions are easing, we are seeing a steady return to work for many of our customers. The blind industry is definitely picking up momentum and we look forward to supplying you with quality products and again a great service for your projects.
Of course, going forward the health, wellbeing, and safety of all our employees and customers is paramount. We continue to implement health and safety advice to ensure that social distancing is enforced and that adequate PPE is available for all employees.
We will also provide you, where we can with support and guidance on getting back to work safely with the opportunity to buy PPE at very reasonable rates to protect your staff and customers. If you missed out on our safety webinar click here to view.
We have also been taking into consideration how Yewdale can continue to meet your needs and still provide you with an excellent quality of customer service with the ramp up to the summer season approaching and we outline those below:
Ordering products from Yewdale
We are operating within government guidelines across the business so please bear with us when calling. At times, it has been difficult to answer all the incoming calls of which there has been an increase on and so therefore remind you that you can place all orders through the shop at: www.yewdale.co.uk/shop or email firstname.lastname@example.org
If you have any queries please be free to email email@example.com and we’ll get back to you as soon as we possibly can from the relevant department.
If you would like an estimate for a product please email firstname.lastname@example.org, again we’ll get back to you as soon as we can.
We are still offering our full shading and screening product range plus PPE and other protective products such as mobile screening and rollerscreens for your own business use as well as for your customers. For more information view the range here: www.yewdale.co.uk/healthcareproducts
Extended credit terms and free hand sanitiser for customers
In order to support you in your safe return to the workplace, you can order PPE and protective screening range for your factory, warehouse, showroom, office from our ‘workplace ready kit’ page at www.yewdale.co.uk/news/workplace-ready-kit
To assist with the financial outlay we have extending our credit terms for your initial PPE order and we will also include a free bottle of sanitiser as a good will gesture. Please discuss this with your account manager before ordering.
Your safety is a priority to us and we are following government guidelines and limiting contact when delivering orders.
We are still offering our same day and next day service for wholesale orders placed before 4pm. When placing orders for made to measure products please allow 5 working days, depending on the volume of orders we receive our delivery time may change and we will update you accordingly.
We’re working with our own Yewdale Elite delivery fleet and a third-party logistic partner DX Delivery to ensure a contactless delivery process. All deliveries via our Elite delivery team will, wherever possible, be pre-arranged with an agreed date for drop off.
Our drivers will:
• Wherever possible, be greeted externally to prevent them entering the building.
• Avoid social greetings such as shaking hands and nudging elbows, to ensure we adhere to the 2-metre social distancing measures.
• Hold conversations at a minimum of 2-metre distance and if paperwork needs to be exchanged, this will be done at arm’s length.
• Not share pens to sign paperwork.
Unfortunately, we have less control over deliveries through DX and have been experiencing some delays with their service. Like all courier services they have been experiencing driver shortages as well as an unprecedent demand for their services. We are constantly monitoring our relationship with DX and will keep you informed of any updates to your order if it is delivered through DX and we are made aware of a problem.
For commonly asked questions please take a look at our Covid-19 FAQ page here.
Please be assured that we will work with you and help in whatever way we can as we face these challenges together. Please do not hesitate to contact us and let us know how we can help.
Thank you so much for your understanding.
Ryan, Garth and Matthew